FAQ
Frequently Asked Questions:
Is your jewelry made with real 925 sterling silver?
Yes. Many of our pieces are crafted from genuine 925 sterling silver. Product materials are listed on each individual product page so you know exactly what you're purchasing.
What is moissanite?
Moissanite is a premium gemstone known for its exceptional brilliance, fire, and durability. It closely resembles a diamond while offering outstanding value and everyday wearability.
Is your jewelry hypoallergenic?
Our 925 sterling silver jewelry is generally hypoallergenic and suitable for most people with sensitive skin. However, individual sensitivities can vary.
Will my jewelry tarnish?
925 sterling silver can naturally tarnish over time due to exposure to air, moisture, lotions, perfumes, and other chemicals. Tarnishing is normal and can usually be removed with a silver polishing cloth. Proper care and storage will help keep your jewelry looking beautiful for years to come.
Can I wear my jewelry every day?
Yes. Our jewelry is designed for everyday wear. To maximize its lifespan, we recommend removing it before swimming, showering, exercising, or using household cleaning products.
How do I care for my jewelry?
To keep your jewelry looking its best:
- Store it in a dry place when not in use.
- Avoid exposure to perfumes, lotions, and harsh chemicals.
- Clean regularly with a soft polishing cloth.
- Remove jewelry before sleeping, swimming, or exercising.
How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated shipping times:
- Standard Shipping: 3–7 business days
- Expedited Shipping: Available at checkout
You'll receive a tracking number as soon as your order ships.
Can I return or exchange my order?
Due to the nature of our products, all sales are final. If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery so we can make it right.
Do you offer a warranty?
Yes. We proudly offer a limited warranty covering manufacturing defects. Please see our Warranty Policy for complete details.
Do your moissanite stones pass a diamond tester?
Yes. Moissanite has thermal properties similar to diamonds, so our moissanite stones will generally pass a standard diamond tester.
Do your products come in gift packaging?
Yes. Every order is packaged in a Charlotte Michelle Co. velvet jewelry box, making it perfect for gifting or safely storing your jewelry.
How can I contact customer support?
If you have any questions, we're here to help. Please contact us through our Contact Us page or email our customer support team. We strive to respond within 24–48 business hours.